Delivery Times
* Standard Delivery: Your order will typically be delivered within 3 business days (Monday to Friday, excluding HK public holidays)
* For specific delivery date requests, please contact us, and we'll do our best to accommodate your needs
Delivery Options
Enhanced Same-Day Delivery Option
Premium Same-Day Delivery
For orders above HK$1,500 (approx. equivalent to 6 boxes/3-month journey), we are delighted to offer a premium same-day delivery service via GoGoX:
* Enjoy your PLANTBYSEED products on the same day you place your order
* Perfect for special occasions, urgent gifting needs, or when you simply can't wait to start your collagen journey
* Available in Hong Kong urban areas (subject to delivery address and time of order)
How to Request Same-Day Delivery:
1. Place your order as normal (minimum HK$1,500)
2. After completing your purchase, send us a WhatsApp message to +852-91338717
3. Begin your message with "GoGoX #Order Number" (e.g., "GoGoX #12345")
4. Wait for our confirmation reply before considering the service confirmed
5. We will arrange the GoGoX delivery and provide you with tracking details
Please note: Same-day delivery requests must be received before 4:00 pm to guarantee same-day fulfillment.
Orders received after this time may be delivered the following day.
GoGoX delivery fees will be calculated upon confirmation and delivery will only be arranged after payment.
This premium service is subject to courier availability and delivery address location.
We understand the importance of special occasions and urgent gifting needs, so we're pleased to offer this convenient service to our valued customers.
* SF Express Home Delivery: Available for orders with a minimum purchase of HK$500 (after any discounts).
* Self-pickup at SF Express Station or SF Smart Locker: Available for orders with a minimum purchase of HK$500 (after any discounts).
* Please note: If packages are not collected or are left beyond the collection deadline, you will be responsible for any additional charges imposed by SF Express.
Shipping Fees
* Orders below HK$500 (net amount after all discounts) will incur a shipping fee of HK$50. We appreciate your understanding.
* For standard PLANTBYSEED sets, shipping is free as they meet our minimum order requirement. Thank you for supporting us.
